Policies, Terms and Conditions

Terms and Conditions

Conditions of the Contract

The reservation of any of the trips included in this catalog implies the total acceptance of these general conditions, which are considered automatically incorporated into the contract, without their written transcription being required.

Registration and reservation of the trip

At the time of registration and reservation of a trip, the client will deposit 50% of the total amount of the trip, unless the economic conditions of the suppliers impose the advance payment of a different amount. This is the case of some trips where plane tickets have to be issued in advance and, in this case, Kinsa Travel Collection may request 100% of the total amount of the plane ticket as delivery on account. In each case, the customer will be notified before the ticket is issued for its acceptance. The remaining 50% must be paid at least 30 calendar days before the departure date of the trip, considering, otherwise, that the client voluntarily withdraws the reservation, which will entail cancellation costs. The percentage of the deposit to be made to make the registration may vary according to the contracting conditions of each provider, and a higher or lower amount may be required according to conditions, said percentage will be communicated at the time of making the reservation to the client. In the event that a person registers another (s), he assumes on his behalf the entire content of these general conditions.

Documentation

The agency will inform about the official documentation and the sanitary requirements necessary to carry out the trip; However, it will be the sole and exclusive responsibility of the client both the formalization of the mandatory documents and the completion of the sanitary measures. In those cases where it is the organizing agency that takes care of the visa processing, the price of said management will be separate from the price of the visa and the price of the trip and the fact that the documentation is lost or lost will not be the responsibility of the organizing agency. delay because of the mail.

Presentations upon departure

We recommend the presentation for boarding at the airports two hours before the flight departure. Passengers must reconfirm with this travel agency, within 48 hours prior to the scheduled departure, the following points: the meeting point, the date, the time and the flight number.

If this reconfirmation is not made, the agency declines all responsibility in case of alterations to the information given previously, (offers, cruises, cheap airfares, minimum groups …) and the cancellation costs will be those required by the respective providers.

Withdrawal by the client

If the client desists from the trip, after the formalization, at least, of the deposit required to consider the reservation firm, he will have to compensate the travel agency with the payment of the management expenses (caused to the selling agency), the expenses of justified cancellation (caused to the organizing agency and tourist suppliers) and a penalty consisting of 5% of the total amount of the trip if the cancellation occurs between 15 and 10 calendar days prior to the start date of the trip, in 15% if it occurs between 10 and 3 calendar days, 25% if you give up in the previous 48 hours and 100% if you do not show up at the scheduled departure time.

The previous penalties and compensation will not apply when the client subrogates another person in his place, provided that the service provider companies do not prevent it and the modification is made more than 5 calendar days before the departure date. In this case, the agency must be compensated with 5% of the total price of the trip in addition to the expenses incurred to carry out the replacement.

Modification of the trip by the organizer

When the organizer is obliged to significantly modify the essential elements of the package travel contract after it has been perfected and before the departure date of the trip, it must notify the client in writing as soon as possible so that the client can choose to terminate the reservation or the contract, with the right to a full refund of the amounts paid, or to accept the consequences of the modification of the initial trip In the event that the client does not communicate his decision in writing within three business days of notification, It will be understood that you opt for the rescission of the reservation or the contract. Sufficient causes for modification of the trip are considered cases of force majeure (alien, abnormal and unpredictable circumstances) and when the number of people required to carry out the trip does not attend. When such circumstances arise, there will be no compensation whatsoever.

In the event that the client opts for the termination of the contract according to the previous paragraphs, or the organizing agency finally decides to cancel the trip, the consumer may choose between a full refund of the amounts paid, or, if the organizing agency can offer it, to another package of equivalent or higher quality. If the offered trip is of inferior quality, the organizing agency will reimburse the client for the price difference.

If an important part of the contracted services are not provided or could not be provided during the trip, the organizing agency will adopt the appropriate solutions for the continuation of the trip, without a price supplement for the client, and, where appropriate, will reimburse this is the amount of the difference between the benefits provided and those provided. In the event that the solutions are unfeasible or the client does not accept them for valid reasons, the organizer will provide a means of transport so that the client can return to the point of origin and, where appropriate, will compensate the consumer.

Any service not provided will be reimbursed upon return from the trip, upon presentation of the corresponding receipt issued by the person or entity responsible.
No refund will be made for services not used voluntarily by the customer, whatever the cause of non-use. In the trips contracted with a sailing boat and / or motor, the captain or skipper responsible, reserves the right to vary or alter destinations, routes or stays in ports, according to the weather conditions, prior information to clients, ensuring that the security of these, without the client having the right to claim and / or compensation.

Contractual condition

The organizing agency may suspend the realization of those trips subject to a minimum number of participants, when this is not reached. The suspension must be communicated to the registered clients at least 10 calendar days in advance of the scheduled departure date. In this case, the client will be entitled to a refund of the amounts paid for the trip, but will not be entitled to any compensation.

The organizing agency reserves the right to admit or expel those people who, in its objective criteria, do not meet the necessary requirements for the trip or whose actions hinder the smooth running of the trip and harmony in the coexistence of the group. .

Changes to itinerary and hotels during the trip

The definitive itinerary detailed in the program and in the technical sheet may be modified. The CLIENT expressly accepts the modifications in situ of that itinerary that the organizing agency may carry out for the proper development of the trip and for justified reasons. Changes made due to weather conditions, unforeseen impositions of suppliers to the area or for reasons of limited local infrastructure are expressly accepted as long as it does not involve the breach of any of the services included in the contracted combined trip.

The CLIENT also accepts the change of hotel establishment that takes place in situ provided that the enjoyed one has a category or characteristics equal or superior to that established in the initial itinerary. In the event that clients must be accommodated in hotels of a lower category than the one contracted, upon their return the agency will reimburse them for the price difference in the event that it exists.

Responsibilities

The organizing agency must be liable for the consequences arising from the non-performance or poor performance of the contract in proportion to its intervention in the management of the package.

However, it will be exempted from this responsibility when it has been due to force majeure (foreign, abnormal and unforeseeable circumstances), due to a fact that neither the organizing agency nor the suppliers have been able to avoid or when the cause is attributable to the client or a third.

The client is obliged to notify the organizing agency, as soon as possible and in writing, of any breach in the execution of the contract that he has verified in situ. In group trips, the modification of the initial contract may be accepted as long as the alteration of the itinerary or the substitution of services that are justified by weather circumstances, by unforeseen impositions of the providers in the area or by reasons of the limited local infrastructure. Any other alteration to the route must be approved by the group and expressly consented to by the agency.

Limitation of liability for overbooking, cancellation or long delay

When the airline cancels a flight or incurs a long delay, it will be responsible for providing the appropriate assistance and attention to the affected passengers, having to assume the costs of meals, calls, transportation and overnight stays if applicable, by virtue of the provisions of the regulation that establishes the common rules on compensation and assistance of air passengers in cases of denied boarding and cancellation or long delay in flights. In case of flight cancellation, it will also be obliged to pay the corresponding compensation to the passenger, as well as to reimburse the price of the plane ticket if the passenger chooses this option. If the cancellation is due to extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken, the air carrier in charge of making the flight will not be obliged to pay the compensations, but to provide due assistance and attention to the affected passengers and reimburse them the price of the ticket if they choose this option.

When the lack of connection of the flights, even due to time changes of the participating airlines, forces to spend the night or make a long wait, the expenses derived from this fact, both accommodation and meals and transport will be on account of the air carrier causing the overbooking, cancellation or delay, by virtue of the provisions of the regulations that establish the common rules on compensation and assistance of air passengers in cases of denied boarding and cancellation or long delay in flights .

“The CLIENT has been informed of the peculiar characteristics of the alternative trip that he acquires, especially of the climatic circumstances of the country of destination, of the limitations of local professionals and of the lack of equalization of the road, air and hotel infrastructure of the place with the conventional standard of western countries.

The definitive itinerary detailed in the technical sheet is for guidance only. The CLIENT expressly accepts the in situ modifications of that itinerary that the AGENCY may carry out due to weather circumstances, unforeseen impositions of the suppliers to the area or for reasons of the limited local infrastructure provided that it does not involve the breach of any of the services included in the contracted package trip.